Terms of Service

Delivery

We use the U.S. Postal Service (USPS) to deliver the magazines.

Payment

Subscribers will automatically be charged in advance based on their subscription plan, which may be semi-annually or annually, etc.

All subscriptions with up-to-date payment methods will renew automatically. Payment is due and will be charged at the beginning of each billing cycle unless canceled.

If you subscribed at the “end of the month", and the date you subscribed on is missing from the next month (e.g. the 31st), then the preceding date is selected (e.g. the 30th). The renewal date shifts back to the original date in the subsequent month if that month has it.

Example: A customer has signed up for a subscription that renews on the 31st of every month. The renewal will fall on January 31, February 28, March 31, April 30 and so on.

One-time Purchases

One-time purchases such as gift subscriptions cannot be canceled or refunded.

Cancelation

Subscriptions can be canceled at any time. Cancelation requests have to be received prior to the start of the next billing cycle. If the cancelation request is not received prior to the beginning of the next billing cycle, the subscriber will be charged for the next billing cycle and the cancelation will be effective at the end of that billing cycle.

In most scenarios, the subscription is canceled at the end of term, while its service and products will continue to deliver until the end of the term, unless you request to cancel immediately. Once you cancel a subscription, you won't be charged for future subscription payments. Past subscription payments won't be refunded.

Most cancelation requests should be submitted through the Customer Service Hotline at 1-888-805-0203. (Separate policies are applied to State of California, Vermont and New York)1 A cancelation confirmation email will then be sent to the subscriber.

All payments are non-refundable. American Essence reserves the right of final interpretation. For rare and special cases, a prorated payment may be issued after reviewing by a supervisor2

Refunds

No refunds will be issued on any of our products. In the event of a cancelation, no future payments will be charged, but we will not refund a prorated amount of the subscription for the days between the cancelation and the end of the current billing cycle. In the rare event that we do offer a refund, it is completely at our discretion and will be assessed on a case-by-case basis.

Missing magazines or other delivery issues are not eligible to change the cancelation terms or claim a refund. However, American Essence grants subscription extensions for all missing products.

Purchased materials will continue to be delivered throughout the remainder of the current subscription unless a request is made to stop receiving the products.

Customer Service

Any phone communications between you and American Essence staff may be recorded for training purposes.

Any subsequent communication between you and any American Essence staff in any form may be used for training purposes.

By providing your email and phone number, you have automatically opted in to our marketing and customer service emails and texts. You can opt-out of these notifications at any time.

We reserve the right to make changes to our print and digital products at any time.

Appendix

1. As for state residents of California, Vermont, Maine and New York, you can cancel online by submitting a request HERE.

2. It will be reviewed case by case. Leaving to American Essence interpretation.

 

 

 

 

 

 

 

 

 

 

 

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